Legal

Privacy Policy

Last updated: January 2025

Comsync (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information You Provide

Account information (name, email address, organization details)
Contact information when scheduling demos or reaching out to us
Payment and billing information for subscription services
Content you upload to our platform (call recordings, training materials)

Information Collected Automatically

Device and browser information
IP address and general location data
Usage data and platform interaction logs
Performance and analytics data

Data Processed on Behalf of Customers

As a data processor, we process call recordings, conversation transcripts, and employee training data on behalf of our enterprise customers. This data is processed strictly according to our customers' instructions and applicable data processing agreements.

2. How We Use Your Information

To provide, maintain, and improve our services
To process transactions and manage your account
To send administrative information and service updates
To respond to inquiries and provide customer support
To analyze usage patterns and optimize user experience
To detect, prevent, and address technical or security issues
To comply with legal obligations

3. Information Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in operating our platform
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Consent: When you have provided explicit consent for specific sharing

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS) and at rest (AES-256)
Role-based access controls and SSO integration
Regular security audits and vulnerability assessments
Secure data centers with physical access controls
Comprehensive audit trails for all data access

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Customer data processed on behalf of enterprises is retained according to the terms of individual data processing agreements. Upon termination of services, customer data is deleted within 90 days unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing activities
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@comsync.in.

7. Cookies & Tracking

Our website uses essential cookies necessary for the functioning of our services. We may use analytics tools to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Comsync

Email: privacy@comsync.in